1. Orders

Submitting an order request does not guarantee domain registration, hosting activation, or service availability. We will review your request and confirm pricing, availability, and eligibility before proceeding.

2. Domain names

Domain names are subject to availability and registry rules. Australian domain names such as .com.au, .net.au, and .org.au may require eligibility information such as ABN, ACN, organisation details, or other supporting information.

3. Domain registration fees

Domain registration and renewal fees are generally non-refundable once the domain has been successfully registered or renewed.

4. Hosting services

Hosting services are provided for normal website and email use. Customers are responsible for keeping login details secure and for ensuring their website content complies with applicable laws.

5. Website content

Customers are responsible for the accuracy, ownership, and legality of the content they provide for their website, including text, images, logos, files, and business information.

6. Email

Email services are provided on a best-effort basis. Customers must not use email services for spam, phishing, abuse, or unlawful activity.

7. Payments

Services may require payment before setup begins. Ongoing services such as hosting and domain renewals must be paid by the due date to avoid suspension or expiry.

8. Renewals

Customers are responsible for paying renewal invoices before expiry. If a domain or hosting service expires due to non-payment, restoration may not always be possible and may involve additional fees.

9. Support

Support is provided by email or support form unless otherwise agreed. Response times may vary depending on the issue and support plan.

10. Disclaimer

This is a general template and should be reviewed by a qualified legal professional before use.